It is extremely important that you are easily accessible. An unanswered call, a long waiting time or even a voicemail leads to high customer dissatisfaction,
i-Calling can easily solve this by capturing your inbound communications at the times you want.
– Monday to Friday from 8 am to 8 pm
– option 24/7
– during illness or holidays
– during breaks or meetings
– in case of calamities
Peak moments are unpredictable
There may be times when the phones do not stop ringing. Then it may be that despite the fact that there is a full-time receptionist / telephone operator, your company still misses calls (for example, when people call at the same time). Our telephone service offers you 100% flexibility
Telephone reception overflow?
You can transfer the telephone to our employees whenever you want. There is also the possibility to automatically switch on your phone so that you do not have to focus on it. Various telephone numbers are available.
This number is linked to the i-Calling telephone service. Our employees see the system which line arrives and take the call correctly and professionally. So we connect in the same way as do your own operator, calls to the appropriate department or person within your organization, or handle it immediately.
Digital reception overflow
In addition to dealing with the telephone overflow, we can also support you with:
– handle email
– answer chat
– multimedia monitoring