Multi-channel means that the customer has the possibility to reach his or her goal through multiple channels. There are several ways, such as social media, live chat, questionnaires, etc. Which allows you to support customers better in their wishes and needs and encourage them to give feedback on your services.
When it comes to customer service, it is important that you help the customer to offer multiple options. With the development of technology, it is possible for a wide range of potential customers to comfortably use platforms such as live chat or social media support. It is of the utmost importance that you, as a company, are fully prepared for this.
We serve your customers optimally and above all quickly. Thanks to our extensive experience, we can also advise you in the right way about these new communication channels and test together with you which one best suits your company.
For an airline company we had registered a high volume of calls, after installing the live chat, the number of contact moments remained the same, but this was more evenly distributed over the different channels. Customers always have a preferred channel of communication.
Feedback from our clients:
– Previously we had no use for Whatsapp, but now we have received the most important assignments from there
– Chat is becoming more and more important to us, thankfully this is being taken care of by i-Calling
– Our mailboxes are now always up to date, which creates a lot of peace and quiet.