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The solution creators

Multi- channel  

Multi-channel means that the customer has the opportunity to reach his or her goal through multiple channelsThere are various wayssuch as social media, live chat, survey formsetcwhich allows you to better support customers in their wishes and needs and encourage them to provide feedback on your services. 

 

When it comes to customer service, it is important to help the customer to provide multiple options. Through the development of technologyit is possible to make a wide range of potential customers comfortable using platforms like chat or social media support. It is of the utmost importance that your company here also prepared completely.