Answering service

Reachability is essential for any business and you are looking for a free answering service!

Voicemail and answering machines and forwarding to a mobile are only temporary solutions. Fortunately, more and more companies are opting for a professional answering service, so their telephone is always answered correctly.

This service often offers a solution when answering a message or writing down a telephone number. i-Calling goes a step further. Our sales agents scan the customer contact for sales signals and inform the customer about the possibilities or make an appointment directly with an account manager for your organization.

Benefits:
– Customer receives professional feedback immediately
– Experienced and trained agent is directly available for your lead
– Potential customers are included directly in your file

The use of an answering service often results from understaffing and/or lack of time. The argument of cost savings is entirely replaced by our free service supplemented by a demonstrable increase in turnover.

We offer:
– Answering service in combination with telephone follow-up services
– Transfer to fixed or mobile
– Standard operational Monday to Friday from 9 a.m. to 8 p.m. and Saturday from 12 p.m. to 6 p.m.
– Availability 24/7
– Automated queue structure, this means that there is always an agent available
– Experienced agenda planners and booking staff available
– Chat, social media and email handling

 Case study:
A physical operator is a thing of the past. We answer the phone, chat, email and whatsapp online. Instead of 1 agent, there are always at least 3 agents scheduled and the communication is always picked up immediately. Transferring calls to the right people or direct handling of questions by fully trained agents, saves time and provides an optimal customer experience

Feedback from our clients:
– Our operators are never on break and we don’t have to take over the reception anymore
– We can be reached earlier and longer
– Our team can work undisturbed, without the phone ringing all the time
– i-Calling provides extra colleagues, who effortlessly pick up on common problems