Helpdesk

Due to our extensive experience in customer service support, our employees handle calls quickly, effectively and friendly. The activities we perform range from providing information about your product or service to performing actions in your front office or back office system.

The project manager and supervisor(s) of your case, will be fully trained for your services. This is done on a level that equals the knowledge of your own employees.

 Extra benefits:
– Optimal accessibility 24/7
– 100% occupancy
– Experienced helpdesk staff
– Cost saving of more than 50%
– Independently operating department
– Comprehensive management information
– Multimedia response

Case study:
For a large supplier of DIY equipment, all multimedia channels are answered. Customers are therefore always answered professionally, but our employees are also trained by the client to handle orders and perform all administrative tasks.

Feedback from our clients:
– Instead of 4 employees, we now only have the costs of 1 i-Calling employee.
– From a small webshop, this service enabled us to grow into a major player in the market.
– These helpdesk employees, offer real help, don’t pass anything on!
– Agents with a good education, can be quickly trained for our complex business.